When to Use This Letter

Use this template when you need to inform clients or customers about your departure and transition them to a new point of contact. This maintains relationship continuity for your company.

Key Points

  • ✓ Informs of departure professionally
  • ✓ Introduces replacement clearly
  • ✓ Maintains client confidence
  • ✓ Ensures continuity of service
  • ✓ Protects company relationships

Resignation Letter to a Client Template

[Current Date]

[Manager's Name]

[Manager's Title]

[Company Name]

[Company Address]

Dear [Client's Name],


I am writing to inform you that I will be leaving my position at [Company Name], with my last day being [Date]. It has been my genuine pleasure working with you over the past [time period].


To ensure continuity of service, I want to introduce you to [Replacement's Name], who will be your new point of contact. [He/She/They] has [briefly describe qualifications and will be able to provide excellent support for your needs].


Before my departure, [Replacement's Name] and I will be working together to ensure a seamless transition. You may begin reaching out to them at [email] and [phone], and I will remain available until my departure for any questions or ongoing matters.


I want to thank you for the opportunity to work together. The projects we've completed and the relationship we've built have been meaningful to me professionally.


If I can be of any assistance during this transition, please don't hesitate to reach out.


Best regards,

[Your Name]

Writing Tips for Client Letters

1

Coordinate with your company on client communications

2

Get approval before sending to clients

3

Introduce replacement with confidence

4

Keep focus on continuity of service

5

Don't share personal contact information unless approved

6

Maintain client confidentiality about your departure reasons

Do's and Don'ts

Do's

  • ✓ Coordinate messaging with management
  • ✓ Introduce replacement positively
  • ✓ Emphasize service continuity
  • ✓ Offer to help during transition
  • ✓ Thank client for the relationship

Don'ts

  • ✗ Don't share departure reasons with clients
  • ✗ Don't give personal contact unless approved
  • ✗ Don't undermine the replacement
  • ✗ Don't solicit clients for your new role
  • ✗ Don't send without management approval

Example Scenario

You're an account manager leaving your company. You need to inform your clients and introduce them to the person who will be taking over their accounts.