Download Technical Account Manager Resume Samples

• Extensive experience of XX years in helping the organization to forecast the revenues by the means of the customer account information, etc.; carrying on the evaluations of the resources of the organization so as to determine whether or not the requests of the customers can be managed or not
• Skilled in building relationships with clients and new customers by building sales strategies; handling the customer complaints and help in problem solving; improving their knowledge of products by regularly updating themselves and equipping themselves with product information
• Deft in providing business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction; addressing product related questions and technical challenges; educating clients on how existing and new product features and functionality work, and how it can contribute to their business growth
• Frequently conduct and coordinate tactical operations reviews with client teams; acting as the middle-man to support organization so as to ensure client escalations are resolved in due time; accurately replicate, identify, and document software defects with appropriate tracking system

Key Result Areas:

• Communicate with clients and internal teams to explain products and implementation schedules
• Document technical requirements, schedules and client interactions
• Test, conduct quality assurance and validate for technical feasibility and product launch
• Assist customers’ technical requests and take care of any technical issues
• Build strong customer relationships, especially with key customer stakeholders and sponsors
• Always strive to provide exceptional customer experience
• Manage customer expectation and lead them to customer satisfaction
• Make sure all deliverables arrive in good order, on time, and fulfill customers’ requirements
• Keep track of key account metrics; communicate the progress to both internal and external stakeholders
• Take initiatives in identifying growth opportunities; collaborate with our team to achieve sustainable growth

Key Highlights:

• Any existing systems/ processes streamlined???? Results obtained????
• Major assignments handled????
• Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
• Awards/appreciation letters received???? Other relevant achievements????

• Arvind Yadav, abc institute, 2013