Technical Account Manager
- Extensive experience of XX years in helping the organization to forecast the revenues by the means of the customer account information, etc.; carrying on the evaluations of the resources of the organization to determine whether or not the requests of the customers can be managed or not
- Skilled in building relationships with clients and new customers by building sales strategy; handling customer complaints and helping in problem-solving; improving their knowledge of products by regularly updating themselves and equipping themselves with product information
- Deft in providing business, technical, and product knowledge in support of post-sales activities to ensure customer satisfaction; addressing product-related questions and technical challenges; educating clients on how existing and new product features and functionality, and how can contribute to their business growth
- Frequently conduct and coordinate tactical operations reviews with client teams; acting as the middle-man to support the organization to ensure client escalations are resolved in due time; accurately replicate, identify, and document software defects with the appropriate tracking system
