Arvind Yadav

sec-44

Noida

noida - 201301, Uttar Pradesh

Telephone +91.01234567890

[email protected]

About Me

Technical Account Manager

Extensive experience of XX years in helping the organization to forecast the revenues by the means of the customer account information, etc.; carrying on the evaluations of the resources of the organization so as to determine whether or not the requests of the customers can be managed or not
Skilled in building relationships with clients and new customers by building sales strategies; handling the customer complaints and help in problem solving; improving their knowledge of products by regularly updating themselves and equipping themselves with product information
Deft in providing business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction; addressing product related questions and technical challenges; educating clients on how existing and new product features and functionality work, and how it can contribute to their business growth
Frequently conduct and coordinate tactical operations reviews with client teams; acting as the middle-man to support organization so as to ensure client escalations are resolved in due time; accurately replicate, identify, and document software defects with appropriate tracking system

Education

Master of Business Administration, management

ABC School

CBSE

noida, Uttar Pradesh

Completed, April 2004

Marks 70 %

Division I

Work Experience

February 2005 - April 2009

abc pvt ltd

noida, Uttar Pradesh

Key Result Areas:

Communicate with clients and internal teams to explain products and implementation schedules
Document technical requirements, schedules and client interactions
Test, conduct quality assurance and validate for technical feasibility and product launch
Assist customers’ technical requests and take care of any technical issues
Build strong customer relationships, especially with key customer stakeholders and sponsors
Always strive to provide exceptional customer experience
Manage customer expectation and lead them to customer satisfaction
Make sure all deliverables arrive in good order, on time, and fulfill customers’ requirements
Keep track of key account metrics; communicate the progress to both internal and external stakeholders
Take initiatives in identifying growth opportunities; collaborate with our team to achieve sustainable growth

Key Highlights:

Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????

Training and Certifications

Arvind Yadav, abc institute, 2013

Computer Proficiency

Operating Systems

window

Software

Todo.vu

Languages

Hindi
English

Personal Interests

Exhibiting a desire to experience new cultures and environments—especially if your role would involve working with foreign colleagues, partners or clients—can really help your resume shine.