Arvind
Yadav
Technical Account Manager
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 PROFILE • ABOUT ME
- Extensive experience of XX years in helping the organization to forecast the revenues by the means of the customer account information, etc.; carrying on the evaluations of the resources of the organization so as to determine whether or not the requests of the customers can be managed or not
- Skilled in building relationships with clients and new customers by building sales strategies; handling the customer complaints and help in problem solving; improving their knowledge of products by regularly updating themselves and equipping themselves with product information
- Deft in providing business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction; addressing product related questions and technical challenges; educating clients on how existing and new product features and functionality work, and how it can contribute to their business growth
- Frequently conduct and coordinate tactical operations reviews with client teams; acting as the middle-man to support organization so as to ensure client escalations are resolved in due time; accurately replicate, identify, and document software defects with appropriate tracking system
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 EDUCATION
management, Master of Business Administration, Completed
April 2004
ABC School
CBSE – Marks 70%, Division I
noida, Uttar Pradesh
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 WORK EXPERIENCE
abc pvt ltd
HR
noida, Uttar Pradesh
February 2005
- April 2009
Key Result Areas:
- Communicate with clients and internal teams to explain products and implementation schedules
- Document technical requirements, schedules and client interactions
- Test, conduct quality assurance and validate for technical feasibility and product launch
- Assist customers’ technical requests and take care of any technical issues
- Build strong customer relationships, especially with key customer stakeholders and sponsors
- Always strive to provide exceptional customer experience
- Manage customer expectation and lead them to customer satisfaction
- Make sure all deliverables arrive in good order, on time, and fulfill customers’ requirements
- Keep track of key account metrics; communicate the progress to both internal and external stakeholders
- Take initiatives in identifying growth opportunities; collaborate with our team to achieve sustainable growth
Key Highlights:
- Any existing systems/ processes streamlined???? Results obtained????
- Major assignments handled????
- Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
- Awards/appreciation letters received???? Other relevant achievements????
 DECLARATION
Arvind Yadav
noida, Uttar Pradesh
24/05/2019
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TRAINING & CERTIFICATONS
COMPUTER PROFICIENCY
LANGUAGES
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