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Arvind Yadav

sec-44

Noida

noida - 201301, Uttar Pradesh

Telephone +91.01234567890

[email protected]

1558690180

About Me

Technical Account Manager

  • Extensive experience of XX years in helping the organization to forecast the revenues by the means of the customer account information, etc.; carrying on the evaluations of the resources of the organization so as to determine whether or not the requests of the customers can be managed or not
  • Skilled in building relationships with clients and new customers by building sales strategies; handling the customer complaints and help in problem solving; improving their knowledge of products by regularly updating themselves and equipping themselves with product information
  • Deft in providing business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction; addressing product related questions and technical challenges; educating clients on how existing and new product features and functionality work, and how it can contribute to their business growth
  • Frequently conduct and coordinate tactical operations reviews with client teams; acting as the middle-man to support organization so as to ensure client escalations are resolved in due time; accurately replicate, identify, and document software defects with appropriate tracking system

Education

Master of Business Administration, management

ABC School

CBSE

noida, Uttar Pradesh

Completed, April 2004

Marks 70 %

Division I

Work Experience

February 2005 - April 2009
HR

abc pvt ltd

noida, Uttar Pradesh

Key Result Areas:

  • Communicate with clients and internal teams to explain products and implementation schedules
  • Document technical requirements, schedules and client interactions
  • Test, conduct quality assurance and validate for technical feasibility and product launch
  • Assist customers’ technical requests and take care of any technical issues
  • Build strong customer relationships, especially with key customer stakeholders and sponsors
  • Always strive to provide exceptional customer experience
  • Manage customer expectation and lead them to customer satisfaction
  • Make sure all deliverables arrive in good order, on time, and fulfill customers’ requirements
  • Keep track of key account metrics; communicate the progress to both internal and external stakeholders
  • Take initiatives in identifying growth opportunities; collaborate with our team to achieve sustainable growth

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

Training and Certifications

  • Arvind Yadav, abc institute, 2013

Computer Proficiency

Operating Systems
  • window
Software
  • Todo.vu

Languages

  • Hindi
  • English

Personal Interests

Exhibiting a desire to experience new cultures and environments—especially if your role would involve working with foreign colleagues, partners or clients—can really help your resume shine.

Personal Details

  • Father’s Name:Mr. Arvind Yadav
  • Birthday:February 05, 1994
  • Gender:Male
  • Marital Status:Single
  • Nationality:India

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