Extensive experience of XX years in helping the organization to forecast the revenues by the means of the customer
account information, etc.; carrying on the evaluations of the resources of the organization so as to determine whether
or not the requests of the customers can be managed or not
Skilled in building relationships with clients and new customers by building sales strategies; handling the customer
complaints and help in problem solving; improving their knowledge of products by regularly updating themselves and
equipping themselves with product information
Deft in providing business, technical, and product knowledge in support of post sales activities in order to ensure
customer satisfaction; addressing product related questions and technical challenges; educating clients on how
existing and new product features and functionality work, and how it can contribute to their business growth
Frequently conduct and coordinate tactical operations reviews with client teams; acting as the middle-man to support
organization so as to ensure client escalations are resolved in due time; accurately replicate, identify, and document
software defects with appropriate tracking system
ORGANIZATIONAL EXPERIENCE
Since MM YY | XYZ Ltd, Delhi | Technical Account Manager
Key Result Areas:
Communicate with clients and internal teams to explain products and implementation schedules
Document technical requirements, schedules and client interactions
Test, conduct quality assurance and validate for technical feasibility and product launch
Respond to technical concerns and problems, ensuring smooth implementation and launch
Assist customers’ technical requests and take care of any technical issues
Build strong customer relationships, especially with key customer stakeholders and sponsors
Always strive to provide exceptional customer experience
Manage customer expectation and lead them to customer satisfaction
Make sure all deliverables arrive in good order, on time, and fulfill customers’ requirements
Keep track of key account metrics; communicate the progress to both internal and external stakeholders
Take initiatives in identifying growth opportunities; collaborate with our team to achieve sustainable growth
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Technical Account Manager
Key Result Areas:
Provided technical support for customers to support pre-sales and post-sales processes
Addressed all product-related queries on time; trained customers to use products effectively
Provide developers with customers’ feedback to help identify potential new features or products
Reported on product performance; identified solutions to reduce support costs
Analyzed customers’ needs and suggest upgrades or additional features to meet their requirements
Liaised with the sales department to win new business and increase sales; established best practices
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
EDUCATION
YYYY
B.Sc. in IT from ABC College, Delhi
YYYY
B.Com. from ABC College, Delhi YYYY B.Com. from ABC College, Delhi
TECHNICAL PURVIEW
MS Office – Word, Excel & PowerPoint
Internet Applications
PERSONAL DETAILS
Date of Birth: 01st October 1981 | Languages Known: English & Hindi
