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About Me

Technical Account Manager

  • Extensive experience of XX years in helping the organization to forecast the revenues by the means of the customer account information, etc.; carrying on the evaluations of the resources of the organization so as to determine whether or not the requests of the customers can be managed or not
  • Skilled in building relationships with clients and new customers by building sales strategies; handling the customer complaints and help in problem solving; improving their knowledge of products by regularly updating themselves and equipping themselves with product information
  • Deft in providing business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction; addressing product related questions and technical challenges; educating clients on how existing and new product features and functionality work, and how it can contribute to their business growth
  • Frequently conduct and coordinate tactical operations reviews with client teams; acting as the middle-man to support organization so as to ensure client escalations are resolved in due time; accurately replicate, identify, and document software defects with appropriate tracking system

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Education

  • Master of Business Administration, management

ABC School

CBSE

noida, Uttar Pradesh

Completed, April 2004

Marks 70 %

Division I

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Work Experience

February 2005 - April 2009

HR

abc pvt ltd

noida, Uttar Pradesh

Key Result Areas:

  • Communicate with clients and internal teams to explain products and implementation schedules
  • Document technical requirements, schedules and client interactions
  • Test, conduct quality assurance and validate for technical feasibility and product launch
  • Assist customers’ technical requests and take care of any technical issues
  • Build strong customer relationships, especially with key customer stakeholders and sponsors
  • Always strive to provide exceptional customer experience
  • Manage customer expectation and lead them to customer satisfaction
  • Make sure all deliverables arrive in good order, on time, and fulfill customers’ requirements
  • Keep track of key account metrics; communicate the progress to both internal and external stakeholders
  • Take initiatives in identifying growth opportunities; collaborate with our team to achieve sustainable growth

Key Highlights:

  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????
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Training and Certifications

  • Arvind Yadav, abc institute, 2013

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Computer Proficiency

Operating Systems

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Software

  • Todo.vu
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Languages

  • Hindi
  • English
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Personal Interests

Exhibiting a desire to experience new cultures and environments—especially if your role would involve working with foreign colleagues, partners or clients—can really help your resume shine.

Personal Details

  • Father’s Name:

    Mr. Arvind Yadav
  • Birthday:

    05/02/1994
  • Gender:

    Male
  • Marital Status:

    Single
  • Nationality:

    Indian

Address Details

sec-44

Noida

noida - 201301

Uttar Pradesh

Declaration


Arvind Yadav

noida , Uttar Pradesh

24/05/2019

U72627 U72627

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