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Technical Account Manager Resume Samples (Text format)

About Me

Technical Account Manager

  • Extensive experience of XX years in helping the organization to forecast the revenues by the means of the customer account information, etc.; carrying on the evaluations of the resources of the organization to determine whether or not the requests of the customers can be managed or not
  • Skilled in building relationships with clients and new customers by building sales strategy; handling customer complaints and helping in problem-solving; improving their knowledge of products by regularly updating themselves and equipping themselves with product information
  • Deft in providing business, technical, and product knowledge in support of post-sales activities to ensure customer satisfaction; addressing product-related questions and technical challenges; educating clients on how existing and new product features and functionality, and how can contribute to their business growth
  • Frequently conduct and coordinate tactical operations reviews with client teams; acting as the middle-man to support the organization to ensure client escalations are resolved in due time; accurately replicate, identify, and document software defects with the appropriate tracking system


Computers Science and Applications, Master of Engineering / Master of Technology, Completed, April 2004

ABES Engineering

Ghaziabad, Uttar Pradesh

Work Experience

February 2016 - Current

Technical Account Manager, Google Cloud Professional Services


Mumbai, Maharashtra

  • Communicate with clients and internal teams to explain products and implementation schedules
  • Document technical requirements, schedules, and client interactions
  • Test, conduct quality assurance, and validate for technical feasibility and product launch
  • Assist customers’ technical requests and take care of any technical issues
  • Build strong customer relationships, especially with key customer stakeholders and sponsors
  • Always strive to provide exceptional customer experience
  • Manage customer expectations and lead them to customer satisfaction
  • Make sure all deliverables arrive in good order, on time, and fulfill customers’ requirements
  • Keep track of key account metrics; communicate the progress to both internal and external stakeholders
  • Take initiatives in identifying growth opportunities; collaborate with our team to achieve sustainable growth

March 2006 - March 2014

Appnomic Systems

Technical Account Manager

Mumbai, Maharashtra

  • Provided technical support for customers to support pre-sales and post-sales processes
  • Addressed all product-related queries on time; trained customers to use products effectively
  • Provide developers with customers’ feedback to help identify potential new features or products
  • Reported on product performance; identified solutions to reduce support costs
  • Analyzed customers’ needs and suggest upgrades or additional features to meet their requirements
  • Liaised with the sales department to win new business and increase sales; established best practices

Training Certifications

  • Certified Information Technology Professional (CITP) , 2016


  • Cloud
  • Database
  • Project Management
  • Technical Support
  • Customer Service
  • Strong Analytical
  • Customer Satisfaction
  • Professional Services
  • Customer Support
  • Java
  • Business Development
  • Product Development
  • Troubleshoot
  • Amazon Web Services
  • Escalation Management
  • Virtualization

Computer Proficiency

  • Window star3
  • Linux star3
  • Unix
  • Internet Applications star3
  • Microsoft Office star3
  • Microsoft Outlook star3


  • Hindi
  • English
  • Haryanvi

Personal Interest

  • Reading
  • Watching Movies
  • Swimming


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Technical Account Manager Resume Sample

Technical Account Manager Resume Sample
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