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Technical Account Manager - Free Resume Sample

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ARVIND RAWAT

Contact: 999999999 | E-Mail: [email protected]


Senior Level Technical Account Manager


PROFILE SUMMARY

  • Extensive experience of XX years in helping the organization to forecast the revenues by the means of the customer account information, etc.; carrying on the evaluations of the resources of the organization so as to determine whether or not the requests of the customers can be managed or not
  • Skilled in building relationships with clients and new customers by building sales strategies; handling the customer complaints and help in problem solving; improving their knowledge of products by regularly updating themselves and equipping themselves with product information
  • Deft in providing business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction; addressing product related questions and technical challenges; educating clients on how existing and new product features and functionality work, and how it can contribute to their business growth
  • Frequently conduct and coordinate tactical operations reviews with client teams; acting as the middle-man to support organization so as to ensure client escalations are resolved in due time; accurately replicate, identify, and document software defects with appropriate tracking system

ORGANIZATIONAL EXPERIENCE

Since MM YY | XYZ Ltd, Delhi | Technical Account Manager
Key Result Areas:
  • Communicate with clients and internal teams to explain products and implementation schedules
  • Document technical requirements, schedules and client interactions
  • Test, conduct quality assurance and validate for technical feasibility and product launch
  • Respond to technical concerns and problems, ensuring smooth implementation and launch
  • Assist customers’ technical requests and take care of any technical issues
  • Build strong customer relationships, especially with key customer stakeholders and sponsors
  • Always strive to provide exceptional customer experience
  • Manage customer expectation and lead them to customer satisfaction
  • Make sure all deliverables arrive in good order, on time, and fulfill customers’ requirements
  • Keep track of key account metrics; communicate the progress to both internal and external stakeholders
  • Take initiatives in identifying growth opportunities; collaborate with our team to achieve sustainable growth
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Technical Account Manager
Key Result Areas:
  • Provided technical support for customers to support pre-sales and post-sales processes
  • Addressed all product-related queries on time; trained customers to use products effectively
  • Provide developers with customers’ feedback to help identify potential new features or products
  • Reported on product performance; identified solutions to reduce support costs
  • Analyzed customers’ needs and suggest upgrades or additional features to meet their requirements
  • Liaised with the sales department to win new business and increase sales; established best practices
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

EDUCATION

YYYY B.Sc. in IT from ABC College, Delhi
YYYY B.Com. from ABC College, Delhi YYYY B.Com. from ABC College, Delhi

TECHNICAL PURVIEW

  • MS Office – Word, Excel & PowerPoint
  • Internet Applications

PERSONAL DETAILS

Date of Birth: 01st October 1981 | Languages Known: English & Hindi

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