Extensive experience of XX years in assuring the support and maintenance of the Firm’s storage environments
and related components including monthly and/or ad hoc status reporting; ensuring the success of the functional
Systems teams, as it relates to storage, backup and related technologies
Experience with moving/migrating systems and data; strong technical knowledge of server, storage, operating systems
and network infrastructures highly are desirable; experience managing enterprise class storage arrays; capability to
mine performance and capacity data from enterprise arrays and formulate valuable analysis
Strong understanding of replication and snapshot methodologies used in enterprise storage environments; experience
maintaining high availability storage sub-systems capacity and configuration; experience troubleshooting complex
incidents and problems associated to storage environments and related applications
Instrumental in providing direct support to operations of firm’s largest managed services clients and maintain
ownership along with in-depth technical knowledge; implementing the advanced and comprehensive functional
knowledge to resolve complex issues
ORGANIZATIONAL EXPERIENCE
Since MM YY | XYZ Ltd, Delhi | Storage Engineers
Key Result Areas:
Provide world-class client support as well as technical expertise for all organizational customers
Provide end of road assistance for entire complex environments
Provide support or training plus leadership to various engineers
Conduct all weekly as well as monthly maintenance activities
Execute after-hours support as required
Implement all technical related solutions for organizational customers
Prepare as well as install cost efficient, operational and supportable solutions to attain complex client needs and SLAs
Provide precise technical documentation as well as written ISO9001 methods to assure various company members of
delivery team assist to monitor, troubleshoot and change complex customer atmosphere
Provide suitable training to all delivery team members as required
Learn automated organizational resource functions as well as terminology
Ensure to learn organization’s alert management platforms, terminology and functions
Learn and attain thorough knowledge on company product offerings
Upgrade knowledge regularly on latest OS technologies
Provide support or training to various engineers
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Storage Engineers
Key Result Areas:
Provided Capacity, Configuration, Performance and Availability management services for all storage related
technologies/infrastructure
Worked Storage related customer consultations as required
Responded to, and update on projects or tickets assigned through internal systems with complete notes, milestones,
and estimated time of completion
Provided regular updates on all projects and identifying potential risks to management; created and maintained
documentation to support the customer configurations for customer, as well as, shared environments
Deployed and managed associated application platforms used to manage the environment
Created knowledge base articles that can be used by tier one support engineers in response to routine incidents
Identified and scheduled routine maintenance events for internal and customer facing equipment
Analyzed data and develop meaningful reports to be used by technical and business leaders
Served as third tier escalation for incidents or problems in customer environments that could be related to the storage
environment; analyzed capacity and performance for all storage infrastructure to ensure availability growth and
readiness for new customers
Key Highlights:
Any existing systems/ processes streamlined???? Results obtained????
Major assignments handled????
Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
Awards/appreciation letters received???? Other relevant achievements????
EDUCATION
YYYY
BE from ABC College, Delhi
TECHNICAL PURVIEW
MS Office – Word, Excel & PowerPoint
Internet Applications
PERSONAL DETAILS
Date of Birth: 01st October 1981 | Languages Known: English & Hindi
