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Storage Engineers - Free Resume Sample

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ARVIND RAWAT

Contact: 999999999 | E-Mail: [email protected]


A Dedicated Storage Engineers


PROFILE SUMMARY

  • Extensive experience of XX years in assuring the support and maintenance of the Firm’s storage environments and related components including monthly and/or ad hoc status reporting; ensuring the success of the functional Systems teams, as it relates to storage, backup and related technologies
  • Experience with moving/migrating systems and data; strong technical knowledge of server, storage, operating systems and network infrastructures highly are desirable; experience managing enterprise class storage arrays; capability to mine performance and capacity data from enterprise arrays and formulate valuable analysis
  • Strong understanding of replication and snapshot methodologies used in enterprise storage environments; experience maintaining high availability storage sub-systems capacity and configuration; experience troubleshooting complex incidents and problems associated to storage environments and related applications
  • Instrumental in providing direct support to operations of firm’s largest managed services clients and maintain ownership along with in-depth technical knowledge; implementing the advanced and comprehensive functional knowledge to resolve complex issues

ORGANIZATIONAL EXPERIENCE

Since MM YY | XYZ Ltd, Delhi | Storage Engineers
Key Result Areas:
  • Provide world-class client support as well as technical expertise for all organizational customers
  • Provide end of road assistance for entire complex environments
  • Provide support or training plus leadership to various engineers
  • Conduct all weekly as well as monthly maintenance activities
  • Execute after-hours support as required
  • Implement all technical related solutions for organizational customers
  • Prepare as well as install cost efficient, operational and supportable solutions to attain complex client needs and SLAs
  • Provide precise technical documentation as well as written ISO9001 methods to assure various company members of delivery team assist to monitor, troubleshoot and change complex customer atmosphere
  • Provide suitable training to all delivery team members as required
  • Learn automated organizational resource functions as well as terminology
  • Ensure to learn organization’s alert management platforms, terminology and functions
  • Learn and attain thorough knowledge on company product offerings
  • Upgrade knowledge regularly on latest OS technologies
  • Provide support or training to various engineers
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Storage Engineers
Key Result Areas:
  • Provided Capacity, Configuration, Performance and Availability management services for all storage related technologies/infrastructure
  • Worked Storage related customer consultations as required
  • Responded to, and update on projects or tickets assigned through internal systems with complete notes, milestones, and estimated time of completion
  • Provided regular updates on all projects and identifying potential risks to management; created and maintained documentation to support the customer configurations for customer, as well as, shared environments
  • Deployed and managed associated application platforms used to manage the environment
  • Created knowledge base articles that can be used by tier one support engineers in response to routine incidents
  • Identified and scheduled routine maintenance events for internal and customer facing equipment
  • Analyzed data and develop meaningful reports to be used by technical and business leaders
  • Served as third tier escalation for incidents or problems in customer environments that could be related to the storage environment; analyzed capacity and performance for all storage infrastructure to ensure availability growth and readiness for new customers
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

EDUCATION

YYYY BE from ABC College, Delhi

TECHNICAL PURVIEW

  • MS Office – Word, Excel & PowerPoint
  • Internet Applications

PERSONAL DETAILS

Date of Birth: 01st October 1981 | Languages Known: English & Hindi

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