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Retail Store Manager - Free Resume Sample

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What do you do, what is your job?

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ARVIND RAWAT

Contact: 999999999 | E-Mail: [email protected]


Senior Level Professional - Store Operations

Highly-experienced in the retail business with abilities to lead people, set and focus on goals, commit to generating excellent customer experience and building on opportunities


PROFILE SUMMARY

  • Extensive experience of XX years in leading strategic initiatives and achievement of goals & objectives as defined by the five core accountabilities of Revenue Generation, Establishing the Stores Selling & Service Culture, Operational Excellence, Product & Visual Merchandising and Building a great team
  • Instrumental in directing retail store operations & the operations team; implementing policies & procedures that increase operational effectiveness and maximize long-term store performance; designing strategies to increase profits and making recommendations for operational improvement
  • Skilled in creating the functional strategies and specific objectives for the sub-function and developing budgets / policies / procedures to support the functional infrastructure; maintaining awareness of market trends in the retail industry
  • Adept in maintaining high standards for store appearance and displays; researching new products and make purchases of new items; evaluating store sales, prepare reports and suggest ways to increase sales and improve business; representing the store in a positive light; exhibit customer service skills

Core Competencies:| Strategic Planning | Store Operations | Visual Merchandising | Product Matrix | Budget Management | Training & Development | Forecasts and Scheduling | Vendor Management | Cost Control | Pricing | Client Relationship Management | People Management | Retail Management | Leadership | Quick Learner | Multi-Task Skills | Team Player | Customer Focus |


ORGANIZATIONAL EXPERIENCE

Since MM YY | XYZ Ltd, Delhi | Store Manager
Key Result Areas:
  • Manage both inward and outward stock movement whilst maintaining accuracy and integrity of the store/s inventory records under direction including all associated documentation and keeping records for accounting purposes
  • Develop and maintain a professional relationship with third party carriers, courier companies, and freight forwarders ensuring our brands reputation and values are portrayed
  • Complete store operational requirements by scheduling and assigning employees; follow-up on work results; maintain store staff by recruiting, selecting, orienting and training employees
  • Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
  • Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
  • Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
  • Ensure availability of merchandise and services by approving contracts; maintaining inventories
  • Formulate pricing policies by reviewing merchandising activities; determine additional needed sales promotion; authorize clearance sales; study trends
  • Handle all merchandising, inventory control, ordering, cash control, and maintenance
  • Oversee store opening and closing procedures; direct sales floor activities, assist customers and address customer concerns
  • Input data to prepare dally sales reports and regularly use weekly and monthly data to develop sales and promotional strategies
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Store Manager
Key Result Areas:
  • Developed business strategies to raise our customers’ pool, expand store traffic and optimize profitability
  • Met sales goals by training, motivating, mentoring and providing feedback to sales staff
  • Ensured high levels of customers satisfaction through excellent service
  • Completed store administration and ensure compliance with policies and procedures
  • Maintained outstanding store condition and visual merchandising standards
  • Reported on buying trends, customer needs, profits, etc.
  • Proposed innovative ideas to increase market share
  • Conducted personnel performance appraisals to assess training needs and build career paths
  • Dealt with all issues that arise from staff or customers (complaints, grievances, etc.)
  • Recruit, train, and supervise retail staff; set sales targets and motivate staff to meet those goals
  • Led staff meetings to ensure all associates stay informed
  • Managed store budgets and maintain financial records; handled staff conflicts, complaints, and problems
  • Oversaw stock levels and order new items when required
  • Address customer complaints and issues in a professional manner
  • Prepared various promotional materials and in-store displays
  • Ensured compliance with various health and safety regulations
  • Collaborated with the head office to ensure store location lives up to standards
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

EDUCATION

YYYY BA from ABC College, Delhi

TECHNICAL PURVIEW

  • MS Office – Word, Excel & PowerPoint
  • Internet Applications

PERSONAL DETAILS

Date of Birth: 01st October 1981 | Languages Known: English & Hindi

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