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Marketing Accounts Manager - Free Resume Sample

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What do you do, what is your job?

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ARVIND RAWAT

Contact: 999999999 | E-Mail: [email protected]


An Experienced Key Account Manager

Extensive experience of XX years in preparing detailed proposals/quotes depending on each consumer’s requirements; reviewing target achievement and creating reports for senior account management, which facilitate the creation of informed account management decision-making and strategy formulation


PROFILE SUMMARY

  • Adept in preparing pricing documentation for the business’s products/services and securing appropriate approval from senior key account managers prior to sending commercial proposals to key accounts; knowledge on the best practices, market trends, consumer trends, and the competitive environment
  • Deft in serving as the lead point of contact for all customer account management matters; developing trusted advisor relationships with key accounts, customer stakeholders and executive sponsors; ensuring the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders; developing new business with existing clients and/or identify areas of improvement to meet sales quotas; demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
  • Experience delivering client-focused solutions to customer needs; proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail; excellent listening, negotiation and presentation abilities

ORGANIZATIONAL EXPERIENCE

Since MM YY | XYZ Ltd, Delhi | Key Account Manager
Key Result Areas:
  • Manage and maintain the key client accounts; responsible for ensuring that profitable sales volume and strategic objective targets are met for the assigned key accounts
  • Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths & weaknesses in order to determine how best to service and motivate key accounts to stay with the business
  • Maintain an updated sales funnel and participates in regular sales reviews in conjunction with the senior key account management; assess, clarify, and validate the consumers’ needs on an ongoing basis, maintain high customer satisfaction ratings that are up-to-the business’s standards
  • Maintain data and information relevant to key accounts for the purpose of conducting analyses that influence account-specific decision making
  • Regularly follow-up with the customers regarding orders and timely collections of the business’s products in order to obtain feedback on their level of satisfaction and note areas of sales performance improvement
  • Generate business in the assigned accounts as well as the attainment of new accounts for the business
  • Play a major strategic role by implementing sales strategies that lead to high consumer satisfaction, hence, building awareness and credibility with the key clients as well as senior account management
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level????
  • Any major accounts/clients handled???
  • Awards/appreciation letters received????
  • Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Key Account Manager
Key Result Areas:
  • Developed and maintained strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives
  • Researched key customer wants and needs; suggested solutions that answer client’s needs and wants
  • Ensured the ordered products are delivered in a timely manner
  • Served as contact point for key customers and internal teams
  • Resolved customers' complaints in an effective and respectful way
  • Gathered, reported and communicated customers' feedback on service, technology and product delivery
  • Researched and sourced new potential clients; measured, tracked and analyzed key account metrics
  • Created reports for upper management; kept abreast with industry and market trends and best practices
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained???? Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

EDUCATION

YYYY MBA in Marketing Management from ABC College, Delhi
YYYY BBA in Marketing Management from ABC College, Delhi

TECHNICAL PURVIEW

  • MS Office – Word, Excel & PowerPoint
  • Internet Applications

PERSONAL DETAILS

Date of Birth: 01st October 1981 | Languages Known: English & Hindi

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