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Marketing Accounts Director - Free Resume Sample

(Shri says don't be fooled, quality is more important than quantity)

What do you do, what is your job?

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ARVIND RAWAT

Contact: 999999999 | E-Mail: [email protected]


Senior Level Professional - Key Account Management

High-levels of account engagement, specifically on the ability to build and cultivate executive level relationships at named accounts


PROFILE SUMMARY

  • Extensive experience of XX years in developing solutions that best address consumer needs while simultaneously coordinating the involvement of the necessary business personnel inclusive of support, service, and resource management in order to meet key account performance objectives and the consumers’ expectations
  • Playing the lead strategic role in the account management department, drives & develops account specific growth strategies and approaches; establishes revenue goals & strategies that advance the accounts’ performance and enables the achievement of the department’s as well as the business’s financial goals
  • Deals in the achievement of excellence & insight in order to surpass consumer expectations; proactively leads the business’s strategic account planning processes and develops performance objectives, sales targets, and critical milestones for weekly/monthly/annual periods
  • Solid understanding of the competitive market in order to realize how best to acquire & retain high-value consumers; developing industry leading relationships with external key account contacts for ensuring that the business receives constant leads on potential key clients
  • Dexterous in heading the entire key account management team; interacting directly with consumers; capable of maintaining clear, unambiguous, exhaustive, and fulfilling communications with the consumers leaving them feeling satisfied and tended to
  • Demonstrable experience in negotiation and meeting client requirements; solid understanding of budgeting and reporting on progress; knowledge of performance evaluation techniques and metrics; excellent communication and interpersonal abilities with aptitude in fostering long-term relationships; outstanding organizational and leadership skills

ORGANIZATIONAL EXPERIENCE

Since MM YY | XYZ Ltd, Delhi | Key Account Director (Marketing)
Key Result Areas:
  • Manage overall growth and development of accounts in group; meet profit goals on each account in group
  • Maintain a high level of performance by the account teams and other agency personnel, as needed
  • Keep management informed of the status of his group’s accounts, problems, plans and meetings, as well as involving management personnel at key times
  • Insure the timely development and execution of plans, campaigns, and projects to assure earnings, growth, and profit goals are achieved
  • Provide account team leadership, and convey the specific requirements for multi-functional support to the appropriate functional regional management on a timely basis
  • Plan, develop, and defend budget recommendations, work goals, measurements, and training requirements necessary to provide both quality and profitable service to clients
  • Assign duties, goals, and supervises the account service staff in the local market
  • Execute duties and assignments as directed in compliance with corporate guidelines and objectives
  • Maintain awareness and controls situations which may lead to the risk of write-offs
  • Maintain open and complete communications of Client issues with functional leaders and corporate management
  • Provide leadership/motivation and conveys the vision and values of the Agency to the assigned staff
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Key Account Director (Marketing)
Key Result Areas:
  • Planned budgets and activities for account management in the company
  • Setup goals and objectives for all subordinate staff
  • Provided feedback and counsel to account staff to meet quotas/objectives
  • Conducted performance evaluation using key metrics
  • Served as the point of contact for customers in portfolio
  • Understood customer requirements and needs to offer suitable solutions and generate new business
  • Ensured the timely delivery of services and products to clients
  • Resolved issues to maintain and strengthen customer trust; read reports of subordinates and communicate overall quarterly/annual progress to senior management and external stakeholders
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

EDUCATION

YYYY MBA in Marketing Management from ABC College, Delhi
YYYY BBA in Marketing Management from ABC College, Delhi

TECHNICAL PURVIEW

  • MS Office – Word, Excel & PowerPoint
  • Internet Applications

PERSONAL DETAILS

Date of Birth: 01st October 1981 | Languages Known: English & Hindi

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