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Hotel Concierges - Free Resume Sample

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What do you do, what is your job?

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ARVIND RAWAT

Contact: 999999999 | E-Mail: [email protected]


An Accomplished Professional


PROFILE SUMMARY

  • Extensive experience of XX years in understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel; arranging events, excursions, transportation etc. upon request from hotel residents
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations; answering the phone and make reservations, take and distribute messages or mail and redirect calls; responding to complaints and find the appropriate solution
  • Expert in providing information on facilities and the surrounding areas, such as the best possible routes from one point to another, whether by taxi, foot, private vehicle, or public transportation; booking guests for different events, making reservations or helping them purchase tickets
  • Excellent verbal and written communication skills; possess exceptional interpersonal communication skills; displays mature behavior and attitude in speech and action; displays cleanliness, good grooming, personal appearance and follows dress requirements consistently.
  • Maintain acceptable attendance record/follows work schedule; ability/willingness to follow all policies and procedures

ORGANIZATIONAL EXPERIENCE

Since MM YY | XYZ Ltd, Delhi | Hotel Concierge
Key Result Areas:
  • Welcome customers upon entrance and confirm reservations
  • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
  • Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
  • Arrange events, excursions, transportation etc. upon request from hotel residents
  • Answer the phone and make reservations, take and distribute messages or mail and redirect calls
  • Respond to complaints and find the appropriate solution
  • Make reservations at local establishments upon request of the guest
  • Prepare and display beverage and snack options for guests in the lobby
  • Assist with the organization of on-site events, such as weddings and corporate retreats
  • Direct guests to hotel amenities, including laundry and fitness facilities
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Hotel Concierge
Key Result Areas:
  • Handled paying guest and customer needs for services
  • Maintained the security for customers safety to not happen any accident
  • Handled the customers inquiries by giving accurate information to customers
  • Trained the employees about how to handle emergency situations
  • Maintained the database of customers to use it in future
  • Provided maximum level of service possible
  • Developed rapport with guests in order to understand their needs
  • Created strong relationships with service suppliers
  • Greeted guests at the front desk and make suggestions for entertainment, dining and other engagements as appropriate
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

EDUCATION

YYYY Master Degree in Hotel Management from ABC College, Delhi
YYYY Bachelor Degree in Hotel Management from ABC College, Delhi

TECHNICAL PURVIEW

  • MS Office – Word, Excel & PowerPoint
  • Internet Applications

PERSONAL DETAILS

Date of Birth: 01st October 1981 | Languages Known: English & Hindi

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