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Bank Teller - Free Resume Sample

(Shri says don't be fooled, quality is more important than quantity)

What do you do, what is your job?

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RAM KUMAR

Contact: 999999999 | E-Mail:[email protected]


AN EXPERIENCED BANK TELLER & CUSTOMER SERVICE PROFESSIONAL

Experienced bank teller known for delivering friendly service and personalized attention to all customers. Contribute to achieving branch sales goals by recommending products and services that meet customer needs

Offering XX years of experience with solid knowledge of banking regulations and compliance matters; adhere to security and compliance procedures for protection of cash and other assets.


PROFILE SUMMARY

  • Accurately & efficiently process & record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise on the bank's products and services
  • Played a vital role in demonstrating an outstanding customer service, resolved customer concerns and helped build customer loyalty; demonstrated a genuine client-centric service culture that ensured customer satisfaction levels were elevated and maintained
  • Skilled in assisting bank customers deposit and withdraw moneys; resolving discrepancies in accounting processes; identifying and resolving customer needs; ensuring quality services to customers; building customer loyalty; processing and performing daily bank transactions
  • Instrumental in developing, maintaining and demonstrating a basic knowledge of current Bank products & services; maintaining confidentiality when handling customer requests & transactions; maintaining basic knowledge and ensuring compliance with applicable regulatory requirements and internal policies & procedures
  • Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service related critical issues; an enterprising leader with proven dexterity in leading and directing personnel towards accomplishment of a common goal without compromising on employer-employee relations

ORGANIZATIONAL EXPERIENCE

Since MM YY | XXXX, XXXX | Bank Teller / Customer Service Executive
Key Result Areas:
  • Conducting dozens of bank’s routine transactions within time limits and established guidelines (cash hecks, accept deposits and loan payments, process withdrawals, etc.)
  • Assessing customer needs and introduce new products and services (credit cards, saving bonds, etc.)
  • Making sales referrals, suggest alternate channels and cross-sell products and services
  • Counting currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks
  • Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions
  • Complying with regulatory requirements; managing risk in every transaction and detect fraudulent transactions to prevent losses; resolving customers’ issues and provide relevant information
  • Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete
  • Preparing and analyzing all financial data and trends in financial market
  • Leading, managing & monitoring the performance of team members to ensure efficiency in banking operations and meeting of individual & group targets
  • Creating & sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members
  • Building & maintaining healthy business relations with clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????
MM YY – MM YY | ABCD Ltd, Delhi | Executive
Key Result Areas:
  • Maintained and balanced cash drawers and reconciling discrepancies
  • Involved in following all bank financial and security regulations and procedures
  • Managed customer centric banking operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms
  • Identified & networked with prospective clients, generated business from existing accounts and achieved profitability and increased sales growth
Key Highlights:
  • Any existing systems/ processes streamlined???? Results obtained????
  • Major assignments handled????
  • Any unique initiative taken to improve customer satisfaction level???? Any major accounts/clients handled???
  • Awards/appreciation letters received???? Other relevant achievements????

EDUCATION

YYYY M.Com. from ABC College, Delhi
YYYY B.Com. from ABC College, Delhi

TECHNICAL PURVIEW

  • MS Office – Word, Excel & PowerPoint
  • Internet Applications

PERSONAL DETAILS

Date of Birth: 01st October 1981 | Languages Known: English & Hindi

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